Exchange Policy

Exchange Policy:

*Please note: We do not accept returns, EXCHANGES ONLY*

All merchandise must meet the following requirements for an exchange:

-The item must be returned within 7 days from the date of delivery.

-All merchandise must be unworn. Any clothing or shoes returned with signs of wear or damage that may have occurred while in the customer's possession will prohibit your exchange. We can only accept exchanges that are in a resalable condition. We recommend trying shoes on in a carpeted area for a very limited time.

-Your exchange should be packaged in a protective box for shipping. Shoes returned with postage stickers on the original shoe box will be considered worn and will not be refunded. Only apply your shipping label to your protective box and NOT the shoe box. If your return is sent to us without a protective cardboard box or envelope, we will not be able to accept the return.

-Once you have confirmed that your package meets our exchange requirements, please email us at info@theluxemode.com to advise us of the issue you may have with your purchase.

-Refunds are at no cost to the customer, we will issue a return tracking number to you and we will be on the lookout for your returned merchandise.Then, please ship your return to: 429 Green Springs Hwy, Suite 161-356, Birmingham, Alabama 35209 which should be indicated on the return label.

-Once the item is received in our warehouse, the fashion item will be reviewed to make sure it meets our exchange policy. If so, you will be mailed the exchanged item or at your request you will receive a store credit for the cost of the item which is valid for 90 days from the date of purchase. 

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